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Together with buyers to resolve disputes
What is the controversy?
Controversy buyers and sellers to communicate directly、The opportunity to solve their problems together。 Buyer dispute is asking you to help them solve problems related to the purchase of goods。
Buyers usually after dispute shall endeavor to communicate directly with the seller，In order to solve the problem together before a formal application for compensation to PayPal。
Why buyers will dispute?
Buyers may dispute for the following reasons：
• did not receive the goods：Your buyer did not receive the purchased goods
• serious discrepancies with the description of goods：Buyers think your description of goods received and made serious discrepancies
How to resolve the dispute?
In an effort to resolve the dispute，Buyers and sellers can communicate through PayPal Resolution Center。You can dispute the reasons from the center to understand buyers，And publish information，Responded to the controversy。 Whether buyers or sellers，Whenever new information，The other party will be able to receive an email notification immediately，In order to reply as soon as possible。
When communicating with buyers，Try not to preconceptions that the other side's behavior contrary to the legitimate or unjustified。 First, to show that you believe that the two sides of the dispute can be resolved，And provide some suggestions to solve。
This is because the amount of controversy associated with the transaction are temporarily freeze，Until the dispute is resolved，The most advantageous approach is for you to communicate with buyers exchange，And strive to solve the problem as soon as possible。
Outcome of the dispute could lead to?
Most disputes can be successfully addressed by a friendly buyers and sellers，Without the need to intervene PayPal。 Upon termination dispute process，Any deemed "controversial" money can be returned。
however，Sometimes buyers may choose to upgrade to the application for compensation dispute，Time limit for application is 20 days。 But please keep in mind，If you feel you would like to work together to solve the problem of sincerity，Buyers generally do not apply for compensation。
Seller Protection?
• distribution methods employed should be able to provide proof of delivery，This is especially true when the delivery precious commodity。
• Only the goods sent to the buyer's address is displayed in the transaction detail page。
• receipt of payment must be shipped within seven days。
The seller does not guarantee protection cap on the amount of your offer。Just adherence to the following provisions can be protected。For more information，Please refer to the Seller Protection Terms。
Buyers usually after dispute shall endeavor to communicate directly with the seller，In order to solve the problem together before a formal application for compensation to the PayPal "
What is the application for compensation?
If you think that can not use the dispute settlement procedures to resolve the problem directly with the seller，Buyers can upgrade to the dispute to the application for compensation，PayPal request to investigate issues。PayPal will then review the application for compensation，And decided to deal with the results in accordance with the terms of the User Agreement。In this process，Payment dispute can "freeze" on your account，Until the final determination date。
PayPal application for a ruling on compensation How long?
PayPal will try to resolve the application for compensation within 30 days，But may also slightly extend the time to resolve。During this period，We will review the event details，Collect information from buyers and sellers。Our goal is to try to quickly、Fair solution to every application for compensation。
The more information you provide evidence，PayPal could help solve the more applications for compensation、To protect your interests。 E.g，If the buyer does not receive due to commodity and application for compensation，PayPal will need evidence to prove merchandise has been delivered。 therefore，You must be able to be used to provide online tracking of post。
Time to respond to the application for compensation is how long?
To ensure that the application for compensation be resolved as soon as possible，Buyers and sellers are required to respond to information requests within the prescribed time limit。 Deadline displayed at the top "application for compensation Details" page。If you fail to provide information upon request within the prescribed time limit，Then the application for compensation may be automatically ruled in favor of buyers。
If you suspect fraudulent applications for compensation of property buyers，How do I respond?
PayPal will propose a fraudulent application for compensation against the buyer to take action，You are welcome to provide various types of information。Upon termination process，You can use the "application for compensation Details" page "Report Fraud" link to report fraudulent applications for compensation。
The main problem in the use of PayPal customers
Buyers initiated dispute and claim
From the seller's voice：
Complain do not know why buyers initiate dispute
Sellers understanding of the controversy and complaints：
Some sellers think big business，Naturally there will be this or that problem
Encountered this kind of customer，There is no way let alone the solution
Buyers initiate dispute with the complainant is not controllable，Initiative in the hands of buyers
Dispute Claim Claim with the substance：
The reason for buyers to initiate dispute，Must be the product or service process there is a problem，If the seller does not attract attention，When large-scale controversy and complaints initiated，Bound to have a strong impact on the business seller。
Two types of dispute：
The first - the goods have not received。
The second - the goods not as described。
Buyers initiate Dispute & Claim analysis of the specific reasons
Did not receive the goods
Goods not as described
Dispute & Claim Resolution Process and programs
Dispute & Claim more properly handling skills&How to complete a pleasant transaction process
The key to success seller：A pleasant shopping experience for customers
Good pre-sale service：
Provide information on the goods as detailed as possible，Such as size，Performance, etc.
Inform international freight may occur，For example, tariffs, etc.
Inform the seller's contact information，Such as online customer service，E-mail address and telephone
How to properly inform the exchange or return of such redemption process，To solve problems
Any questions should go first to discuss the seller does not have to initiate dispute
Good service：
We have initiated a controversy，The first time linked to the buyer
Positive contact with the buyer to ask the relevant circumstances，Understand the root cause of the incident
In a relatively short period of time，We have to be able to promptly and effectively resolve the problems encountered by the buyer
Weigh the pros and cons of buyers and sellers，The two sides are to minimize loss
What happened issues and effective solutions within the analysis period summary
Establish an effective customer profiles within the reach of ability
Do the above，You can become a truly successful seller，Future business development and performance will scale new heights。